MedRight Support

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Symptom

A "being updated" message appears when no one is updating the record OR
A patient is missing test orders or comments OR
A patient, client, test, or route is missing OR 
A "variable not found" message appears.

Solution
Run the Fix Databases option located on the main menu.  This feature is designed to
correct many problems.

Copyright 2013 Software Inventors Ltd

PO Box 551  Springville NY 14141
888-633-7444          716-592-2397

We'd be pleased to assist you!

Call us toll-free
888-633-7444

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Symptom
The system says it is already running when it is not.

Solution
Restart your computer.  Then, from the Windows desktop, click My Computer, then Local Disk C, then the MedRight folder. 

If this is a home care system, double-click the file RELHCS.EXE.  Start the scheduling system, and immediately choose the Fix Database option on the main menu

If this is a nursing home system, double-click file RELNHS.EXE.  Start the scheduling system, and immediately choose the Fix Database option on the main menu.

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Symptom

You are having a problem printing reports.

Solution
If the system 'gets stuck' on a patient, print a Setup Sheet for that patient.  Then delete the patient, run Fix Databases, and reenter the patient. 

If the report can be previewed, but not printed, verify that your printer is set up properly in Windows.

If no data is appearing on a report, verify that your report choices actually result in data to print.  If the report appearance is incorrect, enter the correct format choice on the Set
Preferences
option of the setup menu.

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Symptom

You are having problems after installing a program update.

Solution
You will need the backup made prior to installing the update. 

If this is a home care system, copy the file HCS40.EXE from the backup to the C:/MedRight folder, replacing the existing file.  Start the scheduling system, and immediately choose the Fix Database option on the main menu.

If this is a nursing home system, copy the file NHS40.EXE from the backup to the C:/MedRight folder, replacing the existing file.  
Then start the scheduling system and immediately choose the Fix Databases option on the main menu. 

This will restore your system to its previous version.  Contact Software Inventors, Ltd., at 888-633-7444 for assistance with the update.

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Symptom
You receive a message saying the system cannot locate a file as it is starting.

Solution
If the patient data is stored on another computer, from the Windows desktop, click My Computer.  If the network drive holding the database appears, double-click it.  A list of files should appear.  If it does not, contact your IT support for network assistance.  If files do appear, try starting the scheduling system again. 

If the patient data is stored on this computer, you may need to restore your scheduling system database from your most recent backup. 

If this is a new installation, by default the scheduling system stores home care patient data on Local Disk C in the folder MedRight, subfolder Hcsdata.  Nursing home data is stored in the folder MedRight, subfolder Nhsdata

To specify a different location, from the Windows desktop click My Computer, then Local Disk C, then the MedRight folder.  Double-click the file SETHCS.EXE for a home care system or SETNHS.EXE for a nursing home system.  Enter the correct path to the patient data using either DOS path or UNC conventions.

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Symptom
Nothing happens when you click the desktop icon.

Solution
From the Windows desktop, click My Computer, then Local Disk C, then the MedRight folder.  For a home care system, click the Hcswork folder and verify that the file H_config.dbf exists.  For a nursing home systerm, click the Nhswork folder and verify that the file N_config.dbf exists. 

If the file does not exist, restore it from your most recent backup or original installation CD.  Then try starting the system once again.  Next, from the Windows desktop, click My Computer, then Local Disk C, then the MedRight folder. 

If this is a home care system, double-click the file HCS40.EXE, or the file NHS40.EXE for a nursing home system.  If the scheduling system starts, delete your desktop icon and create a new one for the EXE file.  If no HCS40.EXE or NHS40.EXE file can be found in the MedRight folder, restore it from your last backup or most recent installation CD. 

If no MedRight folder exists, the system has been lost from this computer.  Check the Recycle Bin and restore the folder, if found.  If it cannot be located, restore the MedRight folder from your most recent backup.  This may require reentry of recently entered information.

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Symptom

You are asked for an authorization code.

Solution
New authorization codes are mailed approximately 2 weeks prior to your license expiration. I f the new authorization code letter cannot be located, contact Software Inventors, Ltd., for a new code. 

If multiple computers are running the scheduling system, the authorization code must be entered on each.

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Symptom
You receive a message saying that the system cannot update a cursor

Solution
Verify that the user's Windows login rights grant permission to read, write, create, and delete files in the folder containing the patient database.  

Verify that no files contained in the MedRight folder are set as read-only. 

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